Shipping & Pre-Orders

Pre-Order Information

Pre-order items are purchased and paid for at the time your order is placed. Because our collections are produced in limited quantities, your purchase reserves your item from the upcoming production run.

Estimated shipping timelines are listed on each product page. These dates are estimates provided in good faith and may change due to production schedules, freight, customs, carrier delays, or other circumstances outside of our control.

If there is a significant change to the anticipated fulfillment timeline, Tile & Toast will communicate updates using the email address provided with your order.

Shipping

Shipping charges are calculated and displayed at checkout before your purchase is completed.

Once your order ships, you will receive an email with tracking information. Please allow time for the carrier to update tracking after your shipping confirmation is received.

Tile & Toast is not responsible for carrier delays once an order has been transferred to the shipping carrier.

Shipping Address

Please carefully review your shipping address before completing your order. If you notice an error after placing your order, contact us as soon as possible at info@tileandtoast.com. We cannot guarantee that an address can be changed once an order has entered the fulfillment process.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly after delivery with your order number and photos of the item and packaging so we can review the issue and work with you on an appropriate resolution.

Questions?

Please contact us at info@tileandtoast.com with any questions regarding shipping or your pre-order.